Privacy Policy

At Daikin AC Solutions, we are committed to protecting the privacy and security of the personal information entrusted to us by our customers, business partners, and website visitors.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or use our services.

1. Handling of Personal Information

A. Collection of Personal Information

We may collect personal information from you when:

• You submit an enquiry through our website.
• You request AC installation, repair, or maintenance services.
• You request quotations for residential or commercial air conditioning solutions.
• You contact us through phone, email, WhatsApp, or contact forms.
• You participate in surveys, promotions, or marketing campaigns.

The personal information collected may include:

• Name
• Mobile Number
• Email Address
• Residential or Business Address
• Service Location
• Product Details
• Purchase Information
• Any other information voluntarily provided by you

We may also collect technical information such as IP address, browser type, device information, and website usage statistics.

B. Purpose of Processing Personal Information

We use the collected information for the following purposes:

• Supplying air conditioning products and services.
• AC installation, repair, and maintenance services.
• Annual Maintenance Contract (AMC) management.
• Providing after-sales support.
• Responding to enquiries and customer requests.
• Providing product and service information.
• Conducting customer satisfaction surveys.
• Improving our products, services, and website experience.
• Sending promotional communications and service updates where permitted by law.

C. Disclosure of Personal Information

We do not sell, rent, or trade your personal information to third parties. However, we may disclose your information to:

• Authorized service providers and technicians.
• Website hosting and IT support providers.
• Payment processing partners.
• Legal authorities where required by applicable law.

D. Retention of Personal Information

We retain your personal information only for as long as necessary to:

• Provide requested services.
• Fulfill contractual obligations.
• Comply with legal and regulatory requirements.
• Resolve disputes and enforce agreements.

E. Your Rights

You may have the following rights concerning your personal information:

• Request access to your personal data.
• Request correction of inaccurate or incomplete information.
• Request deletion of your information, subject to legal obligations.
• Withdraw consent for marketing communications.
• Request information regarding the processing of your personal data.

2. Compliance with Applicable Laws

We comply with applicable data protection and privacy laws and continuously review our internal policies and procedures to ensure lawful and responsible handling of personal information.

3. Security Measures

We implement appropriate technical and organizational security measures to protect personal information against unauthorized access, loss or theft, misuse or alteration, accidental disclosure, and destruction of data.

4. Cookies

Our website may use cookies and similar technologies to enhance user experience, remember preferences, and analyze website traffic. You may configure your browser to reject cookies; however, certain features of the website may not function properly if cookies are disabled.

5. Third-Party Links

Our website may contain links to external websites or embedded content from third parties. We are not responsible for the privacy practices, content, or policies of such third-party websites.

6. Changes to This Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time. Any changes will be posted on this page with the updated effective date.

7. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Website: https://daikinacsolutions.com/
• Email: daikenacsolution@yopmail.com